Order support
Returns & order problems
The products are final sale, but Clean AF still reviews legitimate shipping, damage, defect, and fulfillment problems.
Last updated August 20, 2026.
All sales are final
All sales are final. Clean AF does not accept change-of-mind returns or exchanges.
This policy does not remove support for an item that arrives damaged, leaking, defective, incorrect, or missing, or for an order marked delivered that was not received.
Report a problem within 48 hours
Contact Clean AF within 48 hours after delivery. Include the Shopify order number, a clear description of the problem, and photos showing:
- the affected product
- the outer shipping carton
- the internal protective packaging
- the shipping label
- the bottle lot code, when visible
Keep the product and all packaging during review. Altered, discarded, incomplete, or unsupported claims may be denied when the available evidence cannot establish the issue.
Do not send chemicals back without authorization
A bottle must not be mailed back unless Clean AF first confirms that a return can be accepted and provides instructions. Never ship a leaking product unless specifically instructed how to do so.
When a safe return is required, Clean AF may provide a prepaid method. After review, Clean AF may replace the affected item, refund the affected item, or deny a claim that is fraudulent, altered, unsupported, or outside this policy.
Start a claim
Have the Shopify order number and required photos ready.